Trending Topics and Real-Time Marketing on Facebook and Twitter
Why Customer Service Falls Flat Without Social Media

Why Customer Service Falls Flat Without Social Media

People have pretty fragmented attention spans, but there is one time when your customers will give you their undivided attention: when they need your help. Unfortunately, a lot of businesses aren’t listening.  According to Genesys, poor customer experiences cost U.S….

19 Kids, Controversy and Brand Image: Should We Still Be Counting?
Trivia App Takes on Social Networking
Spotify: Music and Marketing for Everyone
Baristas Bring the Beats with Spotify

Baristas Bring the Beats with Spotify

  Starbucks and Spotify sync to create an irresistible treat for consumers.   The partnership between the coffee giant and the top music streaming service will blend Starbucks’ 7,000 company-operated stores (in the U.S.) and 10 million My Starbucks Rewards…

How to Use Social Listening to Get an Edge Over the Competition
Join the Conversation: The Importance of Live Chatting on Twitter
Tweet-to-Order Pizza and a Delectable Marketing Strategy
Instant Articles and the Future of Mobile Browsing